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Terms and Conditions:

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  1. Check in time is from 2:00pm to 10.00pm and check out time is by 11:00am.

  2. A maximum of 2 Guests may stay in the cottage overnight.

  3. Bookings must be paid by cash, bank cheque or credit before occupancy commences unless special prior arrangements have been made.

  4. Occupancy starts and finishes on the dates shown on your booking confirmation.

  5. All replacements and costs for any damage or loss to the accommodation and it's contents or the property caused by any Guest will be payable by the Guest.

  6. Palm Grove Rainforest Retreat is for adults over the age of 18 only unless prior arrangements have been made.

  7. No animals or pets are permitted unless prior arrangements have been made.

  8. Smoking is permitted outside the cottage however is prohibited within the cottage.

  9. Palm Grove Rainforest Retreat is not liable for any loss or damage of property which a Guest may incur while on the property.

  10. There is no refund for early departure.

  11. We may inspect the cottage at any time if we believe there has been a breach of these conditions.

  12. As we hold your booking in good faith a minimum of 14 days' notice of cancellation is required. An administration fee of $80 to cover bank charges and bookings costs will apply to all cancellations.

  13. Cancellations less than 14 days prior to arrival will be charged in full and all monies paid for accommodation will be forfeited. We will make all practicable attempts to re-let the cancelled booking, and if the cottage can be re-let for the entire period at a comparable rate, a refund may be possible.

  14. No-shows - tariff will be charged in full and all monies paid will be forfeited - including any ordered meals.

  15. All refunds are less a cancellation fee of $80.

  16. The Guest authorises the Palm Grove Rainforest Retreat to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.

  17. Many credit cards have built-in travel insurance and we suggest that guests obtain domestic travel insurance to cover cancellations, loss of deposits, medical and other emergencies.Travel Insurance is easy to obtain online.

682 Saltwater Creek Road

Palm Grove, Queensland 4800.   Mobile: 0473 648 450

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